Terms and Conditions
Effective Date: 01 May 2024
Welcome to Balloons House UAE! By using our website, balloonshouseuae.com, and placing an order with us, you agree to the following Terms & Conditions. Please read them carefully before shopping.
1. Company Information
Balloons House UAE is an online balloon and flower bouquet delivery service based in Dubai, United Arab Emirates.
2. Orders
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All orders placed through our website are considered pending until confirmed.
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A member of our team will contact you via phone call after you place an order to confirm the details, delivery location, and availability.
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Orders will only be processed and delivered once confirmation is completed.
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If we are unable to reach you for confirmation, your order may be delayed or cancelled.
3. Payment Terms
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We currently accept Cash on Delivery (COD) only.
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No online payment or card transactions are available through our website.
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Customers are required to pay the full amount in cash at the time of delivery.
Pricing & Delivery Charges
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All product prices are listed in AED (United Arab Emirates Dirham).
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Delivery charges vary depending on the delivery location (Dubai, Sharjah, Ajman, Al Ain, Abu Dhabi). Details will be provided at checkout or during the confirmation call.
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Prices are subject to change without prior notice; however, confirmed orders will be honored at the agreed price.
5. Delivery
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Deliveries are made across Dubai and selected UAE regions as mentioned on our website.
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Delivery timings will be confirmed during the confirmation call.
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While we do our best to deliver on time, delays may occur due to traffic, weather, or unforeseen circumstances.
6. Cancellations & Changes
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Customers may cancel or change their order before the confirmation call is completed.
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Once an order has been confirmed, cancellations or major changes may not be possible.
7. Returns & Refunds
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Due to the perishable and customized nature of balloons and bouquets, we do not accept returns once items are delivered.
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If an item is received in damaged condition, please contact us immediately at the time of delivery. We will review the issue and may provide a replacement or partial refund at our discretion.
- Read our Return Policy Here
8. Customer Responsibility
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Customers must provide accurate delivery details, including full address, contact number, and recipient name.
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Balloons House UAE is not responsible for failed deliveries caused by incorrect or incomplete information.
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9. Use of Website
All content, images, and materials on balloonshouseuae.com are owned by Balloons House UAE. Unauthorized use, copying, or reproduction is prohibited.
10. Governing Law
These Terms & Conditions are governed by the laws of Dubai, United Arab Emirates. Any disputes shall be subject to the jurisdiction of UAE courts.
9. Contact Us
For questions about this Privacy Policy or your personal information, please contact us at: