Privacy Policy
Effective Date: 01 May 2024
At Balloons House UAE, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, balloonshouseuae.com, or use our services.
1. Information We Collect
When you interact with our website or place an order, we may collect the following types of information:
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Personal Information: Name, email address, phone number, billing address, delivery address.
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Payment Information: Details required to process payments securely (we do not store full card details).
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Order Information: Products purchased, order history, and preferences.
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Technical Information: IP address, browser type, device information, and cookies for website analytics.
2. How We Use Your Information
We use the collected information to:
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Process and deliver your balloon and bouquet orders.
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Communicate order updates, offers, and customer support.
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Improve our website, products, and customer experience.
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Ensure secure payment transactions.
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Send promotional emails or SMS (with your consent).
3. Sharing of Information
We respect your privacy and do not sell or rent your personal information to third parties. However, we may share data with:
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Delivery Partners: To ensure smooth delivery of your orders.
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Payment Gateways: For secure payment processing.
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Service Providers: For website hosting, analytics, or marketing support.
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Legal Authorities: When required by law or to protect our business rights.
4. Data Security
We implement industry-standard security measures to protect your personal information. While we take all reasonable precautions, no method of online transmission is 100% secure.
5. Cookies
Our website uses cookies to enhance your browsing experience and track website performance. You may choose to disable cookies in your browser settings, but this may affect some site features.
6. Your Rights
As a customer, you have the right to:
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Access the personal information we hold about you.
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Request corrections or updates to your details.
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Opt-out of promotional communications at any time.
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Request deletion of your data, subject to legal or transactional requirements.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.”
9. Contact Us
For questions about this Privacy Policy or your personal information, please contact us at: